Welcome to
Natura Villa Resort & Spa
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Welcome to
Ubud is well known as Bali's spiritual and cultural center and most travelers choose to experience and discover its jewels and culture. An important part of the Balinese culture takes life through ceremonies and rituals where you may come across log processions in Ubud and it's surrounding whenever closed to temples.
Located in the heart of Bali, 10 minutes away from Ubud Center, our 14 villas Jungle with valley view a 4-star property enclosed lush tropical gardens and with easy access to our Natura Resort and Spa.
If you are interested in relaxation and wellness, you may visit our Spa, and enjoy a various range of treatments by our professional therapist.
Our Guest Service Team can also assist you in planning your day-to-day schedule with activities and tours and in organizing tailored-made trips for you, based on your preferences.
Once again, a very warm welcome to Bali and Ubud. The entire team at Tranquil Ubud by Natura Resort and Spa is here to make your stay enjoyable and please do not hesitate to let us know if there anything we can assist you with.
Warm regards,
Management
Situated within the Petanu River valley, one of Bali's holy rivers, the emphasis in on the nature of the river and the jungle. With direct access to clean natural swimming and the shooting sounds of constant flowing water, the jungle site is a plateau with dramatic view across and along the river, already rich and densely vegetated with coconuts, palms, exotic fruit and abundance of advance native trees. Natural springs abound in this haven of peace and tranquility.
Capturing a silver of the Petanu River's tumbling journey towards the sea, the Natura resort and Spa, is a sanctuary for the senses. Fourteen luxury villas designed by Bali's prominent local architect Popo Danes enhance the beauty of the site. Access is through the traditional village of Laplapan, just 3km from the center of Ubud. Snugly fitted amongst the foliage of the natives' trees, all villas are oriented to face the sunset with spectacular views over the Petanu river valley.
For 24 hours assistance, please contact our reception on extension "0"
There are no dangerous animals on the grounds of Resort. Despite the fact that we do pest control and fogging, there are possibilities that some insects visit your room (usually massive in tropical regions like Bali, especially in the Jungle). It is probable that you might see or hear a gecko in your room; this is very common in Indonesia. These lizards are not dangerous and are absolutely inoffensive. If you feel uncomfortable, please kindly contact our Reception to do some action to keep you enjoy your holiday.
Each rooms have air conditioning, programmed to run at 18 degrees at the minimum. If there is any issue with this device, please call the reception from your room and we will make sure you have a temperature-controlled environment for your stay.
Should you wish to request a late check-out, please contact our Reception to check availability and applicable charges.
We recommend arranging late check-out in advance to ensure availability.
Our Wantilan Restaurant is open daily for breakfast, lunch, and dinner.
No reservation is required for dinner. Simply visit the restaurant during operating hours, and our team will be delighted to welcome you.
Afternoon Tea hours: Served start at 3:00 PM – 5:00 PM at Wantilan Restaurant.
The tap water in your room is not safe for drinking. Please enjoy the complimentary mineral water provided in your room, with 4 bottles replenished daily.
Please note:
If you have any food allergies or special dietary requirements, please let us know. Our team will be happy to accommodate your needs and ensure you enjoy a safe and pleasant dining experience throughout your stay.
The electric voltage all around the hotel is 220 V (50htz). And all power outlets use Type C plugs. Please ensure your electronic devices are compatible with this voltage. If you require a power adapter, kindly contact our Reception.
Join us in conserving water and protecting our environment by reusing your towels whenever possible. Towels that are hung up indicate: "I will reuse my towels." We also kindly ask you to help save energy by switching off unnecessary lights, air conditioning, and electrical appliances when leaving your room.
For your safety, please familiarize yourself with the location of the nearest emergency exits and fire extinguishers. In the event of an emergency, please dial "0" to contact Reception for immediate assistance.
Our Reception is open 24 hours a day, and our English-speaking team is always available to assist you. We accept payments by credit/debit card and cash (Indonesian Rupiah). For your convenience, we kindly encourage payment by card whenever possible. Cash payments are also accepted if necessary.
Our Housekeeping team is happy to assist you with any additional amenities, including towels, linens, and other room requests. Your room will be serviced once daily. If you prefer your room to be cleaned at a specific time, please contact our Reception.
Complimentary Wi-Fi is available in your room and throughout the resort's public areas. Please refer to the Wi-Fi network name and password provided to you upon check-in. If you need any assistance, kindly contact our Reception.
Your room is equipped with a manual key.
For your convenience and security, we kindly ask that you leave your room key at the Reception whenever you leave the resort. Please note that a lost key will incur a replacement charge of IDR 450,000 per key, which will be added to your room account.
Laundry service is available for your convenience.
You will find a Laundry Price List and Laundry Form in the basket in your bathroom. Please place the items you wish to have laundered in the provided laundry bag, complete the Laundry Form, and leave both the bag and form on top of the laundry basket. Our Housekeeping team will collect your laundry during room service or upon request. Please contact Reception if you require any assistance.
Guests are responsible for any loss of or damage to resort property during their stay. Any damaged or missing items from the room, as well as any damage to the resort's facilities, furnishings, fixtures, or equipment, will be charged to the guest's room account.
Please note that the resort cannot be held responsible for any lost or missing personal belongings. We strongly recommend keeping all valuables securely stored in the in-room safety deposit box.
If you have lost an item during your stay, please contact our Reception. Our team will be happy to assist you in locating it.
If you require assistance with your luggage during check-out, please contact our Reception. Our team will be happy to assist you with handling and transporting your luggage.
If you require medical assistance during your stay, please contact our Reception. We can arrange transportation to a nearby clinic or, for your convenience, organize a doctor's visit to the resort, subject to availability.
For your privacy, please hang the "Do Not Disturb" sign on the outside door handle of your room. Our Housekeeping team will respect your privacy and will not enter your room while the sign is displayed. If you require any assistance during this time, please contact our Reception.
Our Security team is on duty 24 hours a day to help ensure the safety and comfort of all guests. Please note that the resort is designed primarily for adults and is not recommended for children under 12 years of age due to its natural terrain, stairs, and open areas. If you are traveling with children, we kindly ask that they be supervised by a parent or guardian at all times. The resort cannot accept responsibility or liability for accidents or injuries resulting from unsupervised children.
A service charge is included in applicable hotel services and is distributed among our team members. If you wish to show additional appreciation for exceptional service, gratuities are entirely at your discretion and are always appreciated.
Opening Hours: 7:30 AM – 7:00 PM
Opening Hours: 10:00 AM – 6:00 PM
Advance reservation is required for the Jacuzzi. Please contact our Reception to make a booking.
Our complimentary shuttle service to Ubud Centre is available daily.
To ensure your seat, please book your shuttle in advance. The shuttle operates by reservation only and will not depart if there are no confirmed passengers.
| To Ubud Centre | From Ubud Centre |
|---|---|
| 10:00 AM | 10:20 AM |
| 2:00 PM | 2:20 PM |
| 5:00 PM | 5:20 PM |
For reservations or further assistance, please contact our Reception.
| Service | Extension |
|---|---|
| Reception | 0 |
| Wantilan Restaurant | 505 |
Outside calls are not available. Please contact Reception if you require any assistance with telephone services.